Subject: English Language Test - Ashwani Mishra
From: Ashwani Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 09:14:40 -0500

| | Foreign Language Screening Test

Name | Ashwani Mishra     /  (201301) 7678450933    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am,
We tried to reach at your location which is mentioned on your courier but unfortunately it was wrong so the courier went back to its nearest hub.Don't worry after 5 days courier department will try it again.
So, we kindly request you to please change your courier address.
Regards
Ashwani
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/ma'am,
We are really sorry for the trouble cause.l request you to please send us some images of the product so that team can further take action on it.
We request you to please send the images as soon as possible for the further process.
Regards
Ashwani
Customer support executive

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