Subject: Arabic Language Test - Shahabuddin Saqib
From: Shahabuddin Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Feb 2023 01:36:21 -0500

| | Foreign Language Screening Test

Name | Shahabuddin Saqib     /  (91) 8800679241    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Firstly I will check the address given by customer to know mentioned address is right or wrong, If I find it wrong I will call Customer to ask correct address to deliver his order, after getting correct address I will send it to the courier to deliver order.
I think, above solutions is better to solve like this problem.
Along with I should check courier status, sometime he forgets route, that's why he faces like this problem.
And sometimes he doesn't want to go there, because of, I must check order status.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I try to contact the customer to understand that I am sending you my worker to repair it, if he doesn't agree, I will say, please go to same site (where you perchesed as amozen and Flipkart) to write problem about your order,and pat return option, within 2 or 3, courier will arrive at your return order place and take it from to get reached the Company.
According to my knowledge, it's the best way to solve like this problem.

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