Subject: English Language Test - Himanshu Sharma
From: Himanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 18:51:40 -0500

| | Foreign Language Screening Test

Name | Himanshu Sharma     /  (91) 9953466820    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconveniences caused.
As we came to know that you have not received your handbag yet.
As from our side it was sent by the courier same day but courier company found out that address was not correct.
So kindly update your correct address by mailing us.
We will deliver your product within 1 day if you update your correct address.
If any query feel free to reply us to this email.
Cheers
Himanshu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
As we came to know that the tv cabinet delivered to you from our side has scratches on it.
Sorry for the inconveniences caused
As per our company policy the customer service is topmost priority.
We can assure you that your tv cabinet will be replaced with a new one in 2 working days
Appreciate your patience in this regards.

Thanks
Himanshu

| |