Subject: English Language Test - Vanshita Baluni
From: Vanshita Baluni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 11:47:42 -0500

| | Foreign Language Screening Test

Name | Vanshita Baluni    /  (91) 08287648144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

On behalf of babyshop.com I would like to inform you that your courier has been sent by the company. Since your address didn't match with the Courier address. I request you to update your address on the site or reply back on this mail your correct address. Kindly mention the subject as correct address

Thanks and regards
Xyz
From babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am

We are extremely sorry to inform you that company is not having any money return policy but you are requested to sent us the photo of your TV cabinet. If the company will approve the scratches we would definitely replace it.

Thanks and regards
Abc
From babyshop.com

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