Subject: English Language Test - Satyendra Kumar Gond
From: Satyendra Kumar Gond <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 08:54:49 -0500

| | Foreign Language Screening Test

Name | Satyendra Kumar Gond    /  (+91) 9319781961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Ma'am,

This email is in response to the email received by you on 24.02.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For ABC Company,

Customer Service Representative

Satyendra Kumar Gond.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Homebox Team,

24th Feb 2023

The Manager

T V House

Dear Sir,

I had purchased a television set from your shop on 20th Feb 2023 (invoice no. 789, date 20.2.2023).

I regret to say that the technician who came to installation for the television was very polite. And technician done the installation very good but after installation I saw suddenly on my TV then I notice that the cabinet has too many scratches on it.

So I want the unit to be returned and replaced with a new unit or give me my money back.

I hope to hear from you.

Thank you.

Regards

Satyendra

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