Subject: English Language Test - Hazeena S
From: Hazeena S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Feb 2023 06:37:31 -0500

| | Foreign Language Screening Test

Name | Hazeena S    /  (91) 6282206322    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am so sorry to learn that your order has not arrived.

I've tracked your package and it is found that the courier tried to deliver to you on the address which you have entered and found out that address was wrong.
Once again, I sincerely apologize for the inconvenience.
Best,
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

I am extremely sorry to learn that you received a defective product in your order placed .Kindly accept my sincere apologies for the inconvenience.

Our quality team ensures every product is scanned properly before they are shipped to meet our quality standards. Chances are that the product might have been damaged in transit.
I would like to inform that your issue has been forwarded to our technical team., and they will soon contact you to fix this issue.

If you have any other questions, feel free to get in touch. We look forward to continuing this beautiful relationship we have built over the years. Thanks for your patience!

Sincerely,

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