Subject: English Language Test - dhruv raj
From: dhruv raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 07:07:06 -0500

| | Foreign Language Screening Test

Name | dhruv raj    /  (91) 9650461658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us. I'm so sorry your order hasn't arrived. I know how frustrating this must be.

I've tracked the package and it's showing that the courier tried to deliver your order but your address as per the courier was wrong.

You can change the address by going to the website.
Once again I'm sorry for the inconvenience.

sincerely
customer executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry to hear that you have received a TV cabinet with scratches on it. we understand that is not the experience we strive to provide to our valued customers like you. Please accept our sincere apologies for any inconvenience caused.

At babyshop.com, we aim to provide high-quality products and services to our customers. If you prefer, we would be happy to arrange for a return or exchange of the TV Cabinet, or a refund if that is your preference.

We appreciate your patience and understanding in this matter. we will do everything in our power to resolve this issue to your satisfaction.

Sincerely,
customer executive

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