Subject: English Language Test - Dhruv Sharma
From: Dhruv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 04:01:11 -0500

| | Foreign Language Screening Test

Name | Dhruv Sharma    /  (+91) 9720033181    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir this is to inform you that the address you've give is wrong and because of that logistics is not able to deliver your order
Thanks for shopping with us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir am really sorry to know that you've gone through this and please don't worry team will surely assist you on this if your product is under policy it'll surely be replaced or refund I request you to please share an image of the product concern team might coordinate you and provide you a resolution as soon as possible.
Thanks for shopping with us

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