Subject: English Language Test - Manish Chaudhary
From: Manish Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 02:40:05 -0500

| | Foreign Language Screening Test

Name | Manish Chaudhary    /  (+91) 9643834823    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Kavita,

Greetings from Amazon

Thank you for pointing us to the problem. I understand this must be frustrating you.

I would like to tell you that as I am able to check the courier company tried to deliver the courier to your registered address but your registered address is incorrect.

I would request you to share your correct address with us so that the courier team can deliver your order to you.

Warm Regards,
Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Greetings from Sony

Thank you for pointing us to the problem. I understand this must be frustrating you.

I am so sorry sir you are a valuable customer of sony and you have to face this problem from our side.

Rest assured sir, I will get your TV cabinet replaced within 24 hours and at the same time I will provide you a gift voucher of ₹ 1000 as an apology.

I have a request that you  Can share the photo of that old TV cabinet.

Warm Regards,
Sony

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