Subject: English Language Test - Saranjeet kaur Suberwal
From: Saranjeet kaur Suberwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 02:31:59 -0500

| | Foreign Language Screening Test

Name | Saranjeet kaur Suberwal    /  (91) 9867269038    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Karen,

Greetings from Gucci!

Thank you for contacting us. I understand that you have ordered a hand bag on 14th January 2023 with the order number 123456789. I apologize for the inconvenience that cause to you for the delay in delivery. I would like to inform you that the product was shipped by us on the same day to the courier service provider.

However, we have received an update from them that the address that you provided at the time of placing the order is incorrect. I would like to share the tracking details and the courier service provider number (xxxxxx). You can further communicate with them and provide them with the correct address so that they can dispatch your product as soon as possible.

For further assistance you can contact us any time.

Thank you,

Saranjeet Kaur

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for letting us know about the TV Cabinet you received has some scratches to it. We appreciate your prompt action in alerting us about order. As a company, we are sorry that your goods were damaged while in transit and we take full responsibility for the mistake.

In this respect, we have sent a replacement for the damaged good; you will receive the products by [replacement date].

We are thanking you for your feedback and for being one of our valued customers.

Thank you,

Homebox Team

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