Subject: English Language Test - Noman Siddiqui
From: Noman Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:50:35 -0500

| | Foreign Language Screening Test

Name | Noman Siddiqui    /  (+91) 8090501449    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
The order was shipped by us, and handed over to courier company same day when the order was placed.
The courier tried to deliver the order to you, but your address as per the courier was wrong.
Sir please update your address, so the courier deliver order to you.
Thank you for contacting us. Have a great day to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank you for informing us about your product issue.
Send me the detail of your TV Cabinet. I will check the product policies that it is returnable or not.
According to that I will contact you.
Thank you for contacting us.

| |