Subject: English Language Test - LAKSHAY PAHUJA
From: LAKSHAY PAHUJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:29:23 -0500

| | Foreign Language Screening Test

Name | LAKSHAY PAHUJA    /  (+91) 9813556700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We're sorry to inform you that, the order was shipped from our side on the same day you placed the order but the courier team has updated that they tried to deliver the product but the address details are not correct so, they were not able to deliver the product.
We request you to please share address details by reverting to the same email, so that we can get your product delivered to you as earliest as possible.
We apologize for the inconvenience.
Thank You
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are extremely sorry that the product you received has scratches/damages on it.
Our quality team ensures that product meets our quality standards before any product is shipped.
But you don't need to worry, Since your product is under replacement period, We are happy to inform you that we will get your
product replaced with the new one and  let me assure you that this incident will not happen again.
Thanks for your patience.
Sincerely,
Xyz from homebox team

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