Subject: English Language Test - Sangeeta Karmakar
From: Sangeeta Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 00:26:31 -0500

| | Foreign Language Screening Test

Name | Sangeeta Karmakar    /  (91) 8447640889    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I hope you are doing well.

This is Sangeeta from Amazon customer service.

This is regards to our recent conversation that you want to know the status for your order Caprese handbag.

I checked the tracking, and I had a conversation with the fulfilment centre as well, the address which you mentioned on your order shows incorrect.
I would like to request you to contact the fulfilment centre to correct the address.
I am providing you the number of the fulfilment centre that is USPS - 8826017826.

Once your address will be corrected it will only take 1-2 days to deliver.

I hope this helps.

Thank you for contacting Amazon customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I hope you are doing well.

This is regards to the recent email, that the TV unit which you have ordered has scratches on it.

I am deeply apologise for all the inconvenience caused to you, that shouldn't happen.

As per checking, i have the option for both refund and replacement. So please let us know how would you like to proceed with refund or replacement?

Please reach to us, We are more than happy to help.

Thank you for contacting Homebox team.

Have a good day.

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