Subject: English Language Test - Hiba K
From: Hiba K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 22:06:41 -0500

| | Foreign Language Screening Test

Name | Hiba K    /  (91) 8136909973    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We are very sorry sir, could't deliver your order because the adress you gave us was wrong. Please noticed it and make sure it correct.  Thank you sir.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We apologising our mistake sir, you can return the product , we replaced it with a new one . Thank you sir.

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