Subject: English Language Test - Sankalp Srivastava
From: Sankalp Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 13:38:12 -0500

| | Foreign Language Screening Test

Name | Sankalp Srivastava    /  (+91) 9335436016    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,
Greetings of the day. We regret to inform you that your order is not delivered.It was supposed to be delivered on time but as per the courier service provider, due to the incorrect address they were not able to deliver the order.
We are sending you a link to update the address. Kindly update the address so that we can deliver you the order as soon as possible.

Thanks and regards,
Sankalp Srivastava

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Greetings of the day. We are really sorry for the problem faced by you.  Well as per the policy we request you to share the image of the product which is showing the dent parts clearly.
You can share the image by replying back on this mail or by clicking on the link provided below. After the verification of the we will be able to take further action.

Thanks and regards,
Sankalp Srivastava
Team Homebox

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