Subject: English Language Test - Vishwajeet Chauhan
From: Vishwajeet Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 09:53:14 -0500

| | Foreign Language Screening Test

Name | Vishwajeet Chauhan    /  (+91) 8303762963    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear
Thank you for your enquiry.I apologize for the delay.Our courier guy tried to deliver the orde,but your address as per the courier details was wrong.Please send your address details again.Your order will be delivered within 2-3 business days.

If you have any question don't hesitate to contact us.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for reaching out! We are sorry for inconvenience.Your replacement request has been submitted with us.You will be getting the replacement within 2-3 business days.Once again, I sincerely apologize for the inconvenience this issue has caused you.

If you have any question don't hesitate to contact us.
Thank you

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