Subject: English Language Test - Md Shahnawaz Ansari
From: Md Shahnawaz Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 06:05:21 -0500

| | Foreign Language Screening Test

Name | Md Shahnawaz Ansari    /  (91) 9875563750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,xxxx!
I hope you are well!

I am getting touch regarding your recent order number 1324. I am really sorry to know that you have not received your item yet. As I can see that you had placed your order before 14 days. Let me tell you that due to wrong address courier has not available to delivered your item yet. But no need to worries in this case I can help you with the refund or replacement. But before create a replacement or refund can you please confirm your delivery address xxx?

Warm regards - Shahnawaz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, xxx!

I am getting touch your recent email as I can see that you have an Issue with your recent installation  I am sorry to know that unfortunately in the time of installation cabinet has some scratches there. So in this case I can help you with the free replacement for your unit. And you will not be charged for this and our team will contact you with via email or by phone  call.

Warm regards- xxxx

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