Subject: English Language Test - Anas Khan
From: Anas Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 03:01:35 -0500

| | Foreign Language Screening Test

Name | Anas Khan    /  (462001) 7974853970    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Apologies for inconvenience, im here to inform you that your order has been already out for delivery but due to wrong address, our logistics team cant find you. Im totally understand that you’re waiting for your product since for long, im sorry for that, ill provide you the link of address change,  then the logistics team contacts you as soon as possible.
Thank you for understanding.
Regards: Anas khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Hope you’re doing well as you said that in your previous mail, you want to return or replace the product and also wants the refund. Apologies Abdul sir for facing this type of issue, but as per the policy, you’re product are eligible only for a replacement , and also apologies for that you’re facing this type of issue, I totally understand your concern, i know you’re waiting your product since for long, but you received the scratched product. Don’t worry abdul sir I’ll provide you resolution on this particular mail, ill raised a return req on behalf you, then team will provide you the resolution as soon as possible.

Regards,
Homebox team

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