Subject: English Language Test - Gopika Ramesh
From: Gopika Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 02:22:16 -0500

| | Foreign Language Screening Test

Name | Gopika Ramesh    /  (+91) 8330068697    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jiya,
Greetings From Baby shop.Your Order cancelled because of address unavailability . We tried to deliver your package to your given address but the address was not available for the courier team . I request you to update your correct address through our website and purchase again and you will receive refund within 5-7 business days

Thank you for your valuable time and consideration . We hope to see you again .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am really Sorry for the innconvince that you have caused . I Understand your situation as a customer . Please accept my apologize behalf of our team and I assure you that it will not happen again.
I have arranged a Replacement for this product with no additional charges. Also I will take this as a feedback and will pass this information to our internal team .
Thank you for your valuable time and consideration .

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