Subject: English Language Test - ARPIT KUMAR
From: ARPIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 00:51:59 -0500

| | Foreign Language Screening Test

Name | ARPIT KUMAR    /  (+91) 8826878046    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam/Sir,

This mail is regarding for that you have recently raise your complaint on our website. I am really sorry for the inconvenience caused to you as I have check the details of your products there Is a update from the logistic team that delivery address you have mentioned at time of placing the order is wrong.

So I am requesting you to please try to update your delivery address else you can place a fresh order with the correct address.

Thankyou for your understanding.

Regard,
customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mam/Sir

This mail is regarding for that you have recently raise a complaint on our website I am really apologize for the inconvenience caused to you that you have face this type of issue.

As I have check the details of your products it is eligible for 7 days return policy so as per your concern I have raised a return request about your product I am requesting you to please wait till 23 Feb team will try there best to be picked your products as soon as possible refund will initiate after the product will pick.

we will try this type of situation will not repeat again in the next orders.

Thank you for your understanding and we appreciate your patience.

Regards,
concern team

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