Subject: English Language Test - Krishna Mishra
From: Krishna Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 05:30:50 -0500

| | Foreign Language Screening Test

Name | Krishna Mishra     /  (201301) 6386027346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From : [email-masked]
To : [email-masked]
Date : 20/02/2023
Subject : Regarding Order Delivery

Good afternoon Sir/Ma'am,
We are extremely sorry to inform you the product you have ordered has not be delivered. Because the courier partner is facing the issue to deliver the product not be able to find the address you have a mentioned.
We request you a update the address or you can place a fresh order and mention the correct supply address.
Kindly place a fresh order. We will try to deliver the product as soon as possible.

Regards,
Krishna Mishra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From : [email-masked]
To : [email-masked]
Date : 20/02/2023
Subject: Issue with TV
Good afternoon Sir/Ma'am,
We are extremely sorry that you have received a TV Cabinet and you are facing the issue with the product. We will surely try to help you out with the product.
Please share the images of the product as you are sharing the product you have the scratches and we will get back to you soon.
Kindly share the images of scratches you have in your product then my team will get back to you soon to resolve your query as you are the precious customer for us.

Regards,
Krishna Mishra,

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