Subject: English Language Test - Utkarsh Vashishtha
From: Utkarsh Vashishtha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 02:25:26 -0500

| | Foreign Language Screening Test

Name | Utkarsh Vashishtha    /  (+91) 7291074059    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
This is Utkarsh Vashishtha from babyshop.com. We have received your query regarding your order status. I deeply apologise to say that your order has been cancelled because your mailing address was incorrect. We have initiated the refund and the amount will be credited in your account in 14 working days.
You are requested to call our contact centre to change the mailing address. Happy shopping.
Thanking you
Utkarsh Vashishtha
[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

This is Utkarsh Vashishtha from
Homebox team. We have received your complaint regarding defective tv cabinet. Sir, as per our company policy,
We  have registered your complaint and our concerned team will visit to your house for quality inspection of your delivered product. If the team finds that the order is defective then we can initiate refund or replacement of the product. The team will visit to your house within three working days. If you have any query regarding your order, you can call our contact centre or you can write an email to us. Keep shopping on homebox.com.

Thank you
Utkarsh Vashishtha
[email-masked]

| |