Subject: English Language Test - Atika Bano
From: Atika Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:21:08 -0500

| | Foreign Language Screening Test

Name | Atika Bano    /  (91) 9648978568    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

“Hello (Buyer Name), Great! Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed. Thanks, (Atika Bano), (Babyshop.com)”

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Re: your complaint (we're sorry)

Hi [Abdul], I’m very sorry you had this experience. It’s always important for us to [mention the requirement the customer referred to]. We acknowledge that we failed you this time by [re-state the customer complaint].

This was likely caused by [add brief explanation], but, regardless, we should have handled this better.

I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. Thank you for your patience. If you need anything else, let me know if I can help.

I apologize again for any inconvenience.

[Atika Bano]

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