Subject: English Language Test - Suhail Yousuf
From: Suhail Yousuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 02:54:58 -0500

| | Foreign Language Screening Test

Name | Suhail Yousuf    /  (91) 7006855957    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com
Sir/madam ,
As mentioned above you want know the status of your order.sorry to tell you one thing sir our courier partner tried much to deliver your order to you on time but your address was wrong thats why we cannot deliver the product to your address .your order has came return to our courier partner.

So,kindly check your address an try to give a proper address so that our courier partner can deliver your order to you very soon.thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from home box team

Sir/madam
As you mentioned above you purchased a TV cabinet from us .we will try to check the scratches on the item so send us some photos of the item where it has scratches and after that if your demand will be genuine according to our company policies then surely we will give you a new item in return.thank you!

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