Subject: Arabic Language Test - Md Toufique Alam
From: Md Toufique Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 03:24:01 -0500

| | Foreign Language Screening Test

Name | Md Toufique Alam     /  (+91) 9905177716    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
You ordered a hand bag 14 days ago it has shipped from us but we are unable to deliver your order due to the adress you submitted is not proper so we request you to give the right address so we can deliver your order

Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
As you told us that you purchased a tv Cabinet from us but unfortunately you got defected product from us so as soon as possible we will will contact to the seller to replace you the product or refund the amount
Thanks and regards

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