Subject: English Language Test - Sadhana Shrivastav
From: Sadhana Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 02:18:48 -0500

| | Foreign Language Screening Test

Name | Sadhana Shrivastav     /  (91) 9643732669    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz
Thank you for writing to us

Sorry for the inconvenience caused by us to you.

This is to inform you that your order of hand bang order no 16xxxxxxxx  was shipped by us, and it was handed over to the courier company , but due to the wrong address mentioned on the courier, the delivery company is not able to deliver your order,
I request you to please send and update the correct address on our site , so then we will deliver your order as soon as possible.

Thank you for your patience

For tracking your order click on below link http./xxxxxxxxx

If you have any query please contact to our help centre 012xxxxxxx or email us at abc@xxxxxx .

Regards
Abc
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for writing to us

Thank you for contacting us about your defected TV Cabinet .We apologise that the item (order no) that you received is defected and it have too many scratches . We sincerely regret the inconvenience caused by this

All of our products are checked before we ship them .we will surely carry out a inquiry to check the product quality. Once we check out we will surely update you regarding this , and we will assure to you to provide our best of the services

If you have any query please feel free to contact us on 12xxxxxxxx and mail us at  abc@xxxxxx.

Thank you for your patience

Regards
Xyz
Customer service executive

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