Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 01:54:12 -0500

| | Foreign Language Screening Test

Name | Rishabh Wahi    /  (+91) 8171222230    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I hope you're doing well. I understand how frustrating it is for you that you've waited for 14 days but not received the order yet. Please do not worry, I'll get this resolved for you.

As carrier informed us that they'd been unable to find your delivery address, so the product had returned to us. I'm requesting you please give your full address in the same email so that I can try to delver this for you again.

If you've any one query, please reply me on the same email. I'll be very happy to help you. Waiting for your reply

Warm Regards
Rishabh Wahi
Sr. Customer Service Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I hope you're doing well. I completely under stand how much this frustrating for you that you've invested huge amount on this, but the product gets faulty. Please do not worry, I'll try my best to get this resolved for you.

As I've just investigated this for you with the delivery boy, so please return this faulty item back to our team will investigate and replace your faulty item.

I hope this makes sense. If you've any further queries, please feel free to reply me to this email. I'll be happy to serve you again.

Warm Regards
Rishabh Wahi
Sr. Customer Service Excusive
Babyshop.com

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