Subject: English Language Test - Sachin Sinha
From: Sachin Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 01:18:30 -0500

| | Foreign Language Screening Test

Name | Sachin Sinha    /  (+91) 7428741665    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. John,

We understand your concern, as checked your order status it has been delayed, as the address mentioned for delivery was wrong.
Dear
We kindly request you to please share your updated address by replying to this email.Within 48 hrs the address will be updated and you will get the notification regarding  the same.

Thank you.
Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for your purchase from our store. We are extremely sorry for the inconvenience caused , we are pleased to inform you that you are eligible for a free replacement of the cabinet.

Please mention your availability timing and address  by replying to this email we will send the updates regarding the replacement and return process within 24 hrs.

Thank you.
Team Homebox

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