Subject: English Language Test - Priya Gupta
From: Priya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 01:08:58 -0500

| | Foreign Language Screening Test

Name | Priya Gupta    /  (473660) 8349935077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir/mam,

I sincerely apologize for the inconvenience caused by the courier service.Our warehouse team is now looking into this,and I'll be able to update you on the delivery date in Evening.

In the meantime, if there's anything else I can help you with,please let me know.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,

I sincerely apologize for the inconvenience caused by that your TV cabinet has many scratches.We have now given you a full refund. We have processed your feedback and will take action to prevent this issue from happening again.
Let us know if there is anything else we might help you with.

Sincerely,
Homebox team

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