Subject: English Language Test - Mohamed Ahmed
From: Mohamed Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 20:11:20 -0500

| | Foreign Language Screening Test

Name | Mohamed Ahmed    /  (+91) 7878983301    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer.

Thank you for shopping at babyshop

We apologies for the inconvenience caused.

We have checked our system regarding  your order number 12234567 and we can see that courier team received your order and courier team attempted to deliver the order but unfortunately they couldn't due to the address being wrong.

Kindly share your correct address with us so we can update it and share it with the courier company and reattempt to deliver the order .

Your Friends, The babyshop Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for reaching us Mr.Abdul

We apologize for the inconvenience caused, we will do our best to better your experience with us.

Kindly send us photos of the damaged product so we can forward it to our team to verify your claims and arrange for a product  replacement or a refund.

Kindly accept our sincere apology.

Your Friends, The Homebox Support Team.

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