Subject: English Language Test - Rahul Rana
From: Rahul Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 12:20:15 -0500

| | Foreign Language Screening Test

Name | Rahul Rana    /  (+91) 8510954566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We apologize for the inconvenience caused to you. As per our records our delivery agent has not been able to find your address since last 14 days.
We urge you to update your address and we will delivery your item within 48 hours.
Thank you.
Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We apologize for the inconvenience caused to you. We are bound to provide you the best of our services. As per your concern, we would like to see the scratches on the box. If these seem reasonable to us, our team will change the box and install that again.
Thank you.
Regards,
Homebox team

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