Subject: English Language Test - Nikhil Singh
From: Nikhil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 07:58:20 -0500

| | Foreign Language Screening Test

Name | Nikhil Singh    /  (91) 7701855206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (customer name)

Thank you for shopping with us. It has come to our attention that you are facing an issue with the order that you placed on this (date). We would like to extend our apologies for the delay and would like you to know that the order was shipped by us, and handed over to courier company same day when the order was placed.
The courier tried to deliver the order, but your address as per the courier was wrong. So I would request you to please share the correct address with us.
You can share the by replying to this email.

Regards,
Nikhil Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from babyshop.com

We sincerely apologies for the inconvenience, and appreciate you notifying us the issue that you are facing. If you wish we would like to send you a replacement unit of the TV Cabinet and if you are not satisfied with that we can initiate a refund for you.
If you paid for your order using Credit/Debit card or Net banking, it may take up to 5-7 business days for your bank to credit the refund amount to your account.

Please let us know if you would like to go with a replacement or refund. We will be waiting for your response.

Regards,
Nikhil Singh

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