Subject: English Language Test - Peerzada Arham Jafri
From: Peerzada Arham Jafri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 04:01:42 -0500

| | Foreign Language Screening Test

Name | Peerzada Arham Jafri    /  (+91) 63975555414    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you.
You package is in the courier company as of now because the address you entered is not correct as per the courier company so we would like u to re confirm your address for further process an courier will be delivered to you in 3-5 working days.

Thank you for your patience.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul
I completely understand your situation we'll make things right according to the company policy after the installation of things we can't take it back but in your case I'll happy to help I've contacted to our ground teams they will inspect the tv cabinet and further process the complaint..
Thank you for your time and patience
If there anything else we can do please let us know

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