Subject: English Language Test - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 03:31:26 -0500

| | Foreign Language Screening Test

Name | Nitesh Kumar    /  (+91) 9610300361    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 14/02/2023.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop.com,

Customer Service Representative

Nitesh Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to return and replace of the order.

Respected Sir,

This mail is regarding order number TVCABINET001234 which was purchase on 07/02/2023 and installation done today. You want to return and replace of this product we are very sorry for the inconvenience caused to you. We create a new replacement request for this product and this is a hand to hand replacement.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Homebox Team ,

Customer Service Representative

Nitesh Kumar

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