Subject: English Language Test - RAJVEER NEGI
From: RAJVEER NEGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 02:06:21 -0500

| | Foreign Language Screening Test

Name | RAJVEER NEGI    /  (91) 9927158102    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
thank you for contacting us!

I am sorry for your inconvenience but we have looked into the matter and found that your order has been delivered to the wrong address. I want you to check the address provided on your account if the address is wrong update the new address and we will place your order at the new address provided by you. if the address provided by you is not wrong then we will automatically place your order at that address tomorrow. make sure to update your address within 12 hours if wrong.
for further updates, you can check the status of your order on our website

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

we have received your complaint in response to that we will replace your cabinet with a new unit.
for replacement, you need to complete some steps.
(1)- took a picture of the cabinet, and note down the serial number written on it
(2)- send the picture along with the serial number to our email address
(3) wait for 2-3 working days our executive will come and verify the details, after verifying details he will replace the cabinet

sorry for an inconvenience

Regards,

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