Subject: English Language Test - Pooja Shah
From: Pooja Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:54:05 -0500

Foreign Language
Screening Test

Name

Pooja Shah
/  (+91) 9971691033    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam/sir,

This email is in response to the email recieved by you on xx-xx-2022.

This email is regarding order number xxxxxxx

which was supposed to delivered by now. Unfortunately, the delivery boy
couldn't reached you as the address was wrong. I would request you to
provide us correct address with alternate number.

Another way to delivered this order by contacting the delivery boy whose contact
number is xxxxxxxxxx and providing him exact location so that the order will
deliver to you soon.

I regret that you go through this hassles.

Thanking you,

Customer care executive,

Pooja Shah.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: Homebox Team

Sub: Reply to defect in product.

Respected Mam/sir,

This mail is in response to the mail received by you on xx-xx-2022.

This mail is regarding the product number xxxxxx which was delivered on
xx-xx-2022.

As per your complaint for receiving defect in product. I would request you to
send us the picture of the defective product and bill that have received. I will
check and get back to you soon.

I am sorry for the experience you faced.

Thanking you,

Customer care executive,

Pooja Shah.