Subject: English Language Test - Karan Singh Negi
From: Karan Singh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:48:40 -0500

| | Foreign Language Screening Test

Name | Karan Singh Negi     /  (*91) 9873951729    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

First off all thank you for choosing us. Sir as can i see your product was dispatched from our Wearhouse before 14 days and we apologize from our side for the delay in your order.
Please let me connect with our delivery partner and i will get back to you within the next 24 hours.
Regards,
Team Homebox

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

First off all thank you for choosing us.
As can i see your order ID is 123#####789 which was delivered before 2 day.we won't let you down Abdul.
Let me connect with our delivery partner and let me check if there is any miss happened in the transportation of your TV cabinet till then please share the photo and 15 second video of that scratches.

Surely we are happy to help you,

Regards,
Team Homebox

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