Subject: English Language Test - Shailendra Kumar
From: Shailendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:41:30 -0500

| | Foreign Language Screening Test

Name | Shailendra Kumar    /  (0542) 8090109658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz.
Thank you for pointing us to the problem. I understand this must be frustrating for you.
I will get touch with our vendor logistics team and will get back to you within thirty minutes.
If you any questions, please feel free to reply this email.
Thanks regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
I have received your complaint and I'm really sorry that we couldn't meet your expectation.This comes to me as a surprise due to special attention that we give to each and every customer. It is not typical to us to write apology latter, so this situation is certainly unusual. Please accept my apologies for this mistake.
As a token of our regret we are going to replace your product free of change and will bear all costs related to shipping, collection, and delivery. I hope this solution is satisfactory and meet your expectation. We will do our best to ensure that such incident won't repeat.
Thanks regards
Homebox.

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