Subject: English Language Test - Vikhyat Sonwani
From: Vikhyat Sonwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:41:06 -0500

| | Foreign Language Screening Test

Name | Vikhyat Sonwani    /  (+91) 7042761611    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

This mail is regarding your recent order.
We would kindly request you to send us the correct address for your order as the address mentioned is incorrect.

Once you send us the correct address we will send you the order to your address.

Warmest regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello customer,

We are very sorry for you inconvenience.
Regarding your complain we would like you to know that the company will repair the damaged TV cabinet.
We will contact you for the repair as soon as possible.

Warmest regards,
babyshop.com

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