Subject: English Language Test - Tushar Upraity
From: Tushar Upraity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:35:47 -0500

| | Foreign Language Screening Test

Name | Tushar Upraity    /  (9897957411) 9368748171    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry For the inconvenience Sir/Mam ,Do Not Worry I Will Definitely Assist You Regarding Your order Status ,As I Have Checked Your Order Is Shipped By Us And Already Handover To The Courier Company On The Same Day When It was Placed ,But Due To Wrong Address The Courier Company Is Facing Difficulties To Deliver The Product At Your Address ,But Do Not Worry For That I Am Providing You The Courier Company And The Delivery Man Details So  You Can Contact Them For The Further Assistance Also I request To Kindy Update Your Address Through The Below Link.
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Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank You For Contacting Homebox Team, As I Checked Your Concern Is regarding Your Last Purchase With Us Which Tv Cabinet Which You Have Seen After The Installation ,That It Has Some Scratch ON The Cabinet Right , SO For That I want To Tell You That As Per The police Of Company You Can replace  the Product If You received It Damaged within The Return Period ,Once You Request For The Replacement Our HomeBox Team Will Contact You And Will Help You For The Replacement Process .

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