Subject: English Language Test - Nikhil Mathur
From: Nikhil Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:25:18 -0500

| | Foreign Language Screening Test

Name | Nikhil Mathur    /  (91) 9782870828    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Product delivered to the wrong address

Sir/Madam,

With reference to order no 2484. You have recently purchased a iPhone  on 12/2/2023 from your online store having bill number 5494994

I would like to state that the product got delivered to the wrong address. It was supposed to be delivered to your correct address.After talking to courier person it was found that the product has been delivered to another incorrect address.

I request you to kindly give your correct address so that I can proceed further

Waiting for your response.

Regards,

Nikhil Mathur

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Replace or Refund

Sir/Madam,

Dear Sir/Madam,

I am writing this email to request a full refund for the TV. I ordered from your site. I had received a lot of reviews which is why I ordered a few worth Rs. 20,000. But when I open the box the TV have many scratches on it.

Kindly replace or refund my money as soon as possible

Thanks
Nikhil Mathur

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