Subject: English Language Test - Javed Saifi
From: Javed Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:10:54 -0500

| | Foreign Language Screening Test

Name | Javed Saifi    /  (01232) 08006998065    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Greetings from babyshop

We have recieved your mail regarding your order status but sorry to inform you that as per courier company your delivery address is wrong.
So I request you to please share your correct address so we can deliver your package at your doorstep.

Thanks & regards
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul

Sorry to hear that you have issue with your new T.V, We apologizes for the inconvenience you faced.
Please do not worry we do our best to solve your issue our technical team will revisit at your doorstep to check the issue.
Kindly share your timing and date preference to appoint our technical team.

Best regards

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