Subject: English Language Test - Neetu Arora
From: Neetu Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 11:52:26 -0500

| | Foreign Language Screening Test

Name | Neetu Arora    /  (91) 9811936899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abha,

Greetings from Babyshop!

Thank you for contacting us. I really apologies that you haven't received your order till now. I understand your concern.

I have checked that the courier guy attempted the delivery, However the address you have mentioned is incorrect. Our courier partner is unable to deliver on the address which is provided by you.

I request you to share your address again or provide any alternate address  with correct pin code that will be really helpful.

We will appreciate to hear back from you soon. If you have any other query, Please feel free to contact us any time.

Thanks
Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings From Homebox Team!

Thank you for contacting us. I really apologies that you have found scratches on the TV Cabinet after installation. I really understand that how valuable the product is for you.

As I can check with my installation team, product was found scratched proof before and after installation. If you need an image of product after installation I can definitely share with you. As per company norms, if my team found any damage goods before and after installation, they have rights to exchange with the new one.

However, I will check with my team, If we can give you a free polish service for one time. If you need one time polishing service for your new TV Cabinet,  please feel free to contact us.

We will hear back you soon.
Thanks
Regards
HomeBox Team.

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