Subject: English Language Test - Deepika kumari
From: Deepika kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 02:48:23 -0500

| | Foreign Language Screening Test

Name | Deepika kumari    /  (+91) 6391775507    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

greetings from babyshop.com.

This is XYZ (Customer Care Executive).

I understand that your concern is regarding checking the status of the order.
I will make sure that I will give you the best possible resolution in this case.
I really appreciate and thank you for your patience.
As I saw you ordered a hand bug from our online store 14 days back and the order was shipped by us and handed over to the courier company the same day when the order was placed.
And the courier tried to deliver the order to the address which is been registered with us, but as I can see your registered address as per the courier is wrong.
Please provide us with the correct address.

Thanks for your patience and cooperation with us.

For any further queries, please feel free to contact us anytime.

Regards,
XYZ
Customer Care Executive.
(babyshop.com)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Greeting from babyshop.com.

This is XYZ (Customer Care Executive).

I understand that your concern is regarding our homebox team.
I will make sure that I will give you the best possible resolution in this case.
I really appreciate and thank you for your patience.
As I can check that you purchased a TV Cabinet from us last week, and Our team installed it this morning in your house. After that, you noticed that the cabinet has too many scratches on it.
And you want the unit to be returned and replaced with a new unit or you want your money back.
I will make sure that it will never happen again, and our installation team will be replaced it with a new unit as soon as possible.

Thanks for your patience and cooperation with us.

For any further queries, please feel free to contact us anytime.

Regards,
XYZ
Customer Care Executive.
(babyshop.com)

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