Subject: English Language Test - VIVEK DWIVEDI
From: VIVEK DWIVEDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 11:02:44 -0500

| | Foreign Language Screening Test

Name | VIVEK DWIVEDI    /  (+91) 6394778806    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greetings of the Day!
babyshop.com

We at babyshop.com Tried to deliver your ordered product but due to wrong
Address, product couldn't delivered. This is current status of your ordered product.

We requesting you to please update your correct address on your account with babyshop.com

We can then serve you better.

Warm Regards
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Greetings from Homebox Team!

We apologise for the inconvenience you
Are facing, And we now recorded your product scratch issue here.

Please keep patience, while our team will contact you and resolve the issue sooner

We will be online and in touch with you Our Valuable customers really matters to us.

Thanks & Regards
Homebox Team

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