Subject: English Language Test - Javed Alam
From: Javed Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 05:27:23 -0500

| | Foreign Language Screening Test

Name | Javed Alam    /  (+91) 8860845464    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Ma'am/Sir,

This email is regarding hand bag order which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company  and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Javed Alam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir or Madam,

I'm so sorry that you had a negative experience with TV Cabinet. I've looked into the issue, and it seems that cabinet had too many scratches on it.

I've forwarded this issue to Senior representative. I will be checking in with you in a few days to update you on the status of TV Cabinet.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Javed Alam

| |