Subject: English Language Test - Jhilmill Kapoor
From: Jhilmill Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 02:39:42 -0500

| | Foreign Language Screening Test

Name | Jhilmill Kapoor     /  (91) 6399143209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Mam/sir

We apologise for the inconvenience you have faced. We tried to reach at your location to deliver you yours order of (handbag)  that you have not received till now. Unfortunately , Our delivery boy was not able to find your location. So Kindly update your delivery location and our courier team will contact you shortly.

Regards,
Jhilmill Kapoor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching us. We are sorry for the inconvenience that you are facing from our product. Sir please share cabinet pictures on the link and our team will reach you shortly.

Regards
Homebox team

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