Subject: English Language Test - Samradh Chauhan
From: Samradh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 01:27:15 -0500

| | Foreign Language Screening Test

Name | Samradh Chauhan    /  (+91) 9717783505    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: Courier services
Delhi
13 February 2023

Dear Sir/Mam,
Thank you for contacting us regarding your order as we can check here the courier had tried to deliver your order to you but unfortunately the address is not correct we would suggest you please mail us the updated address so that we can re deliver your order to you.
We hope to hear from you.
Thank you.

Regards
Courier services

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: Homebox Team support
Delhi
13 February 2023

Thank you Mr.Abdul for contacting us and stating your problem that the cabinet has scratches. We apologise for the inconvenience that has been occurred to you. We did not expect that to happen we truly value our customers. In this case I can help you the replacement of the cabinet.

I hope this will resolve this issue.
Please shop with us again in future.

Regards
Homebox Team support

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