Subject: English Language Test - Tabassum Saifi
From: Tabassum Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 00:41:45 -0500

| | Foreign Language Screening Test

Name | Tabassum Saifi     /  (91) 8368453313    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mr.......

First of all sorry for inconvenience.
We had to tried to contact you but you didn't give a response to our respective courier partner. We will contact you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this case first we have to listen the customer queries carefully. And suggest them a solution according to  the company policies.

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