Subject: English Language Test - Twinkle .
From: Twinkle . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Feb 2023 07:19:37 -0500

| | Foreign Language Screening Test

Name | Twinkle .    /  (91) 7827141971    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

"Dear [Customer's Name],

Thank you for reaching out to us. I'm sorry to hear about the issue with your delivery. I would be happy to help you track the status of your order.

As per our records, your order was shipped out on [date of shipment] and handed over to our courier partner. It appears that there was a mistake in the delivery address provided, which resulted in the unsuccessful delivery attempt.

I have escalated this issue to our courier partner, and they are working to resolve the issue as soon as possible. I will make sure to update you on any developments and provide you with a new estimated delivery date once it becomes available.

In the meantime, if you could please confirm the correct delivery address, we would be grateful.

Thank you for your patience and understanding.

Best regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

"Dear [Customer's Name],

I'm sorry to hear that you're not satisfied with the TV cabinet that was delivered to you. We take customer satisfaction very seriously, and I'd like to do everything I can to make things right.

I understand that the cabinet has arrived with too many scratches, and that you would like it to be returned and replaced or for a full refund. Please accept my sincere apologies for any inconvenience this may have caused.

I would be happy to arrange for a replacement unit to be delivered to you as soon as possible, or if you prefer, I can process a full refund for you. Please let me know which option you would like to proceed with, and I will make the necessary arrangements.

In the meantime, if you could please provide some photos of the scratches on the cabinet, it would help us in our investigation.

Once again, I apologize for the inconvenience, and I thank you for bringing this matter to our attention.

Best regards, to our team

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